onboarding and help

Passive knowledge

Problem

Users’ knowledge of the blockchain technology and dApps varies, additional and non-critical information will bore advanced users and will be in their way. On the other hand, unexperienced users still need guidance and additional information. There is a conflict in providing enough infromation to unexpected users and not too much to push away the advanced users.

Solution

Knowledge is not imposed on users, but they are unobtrusively educated at points in the user flow where this is needed. Users do not need to perform additional interaction (e.g. click or iniate chat with the chatbotrobot ) to access additional information, but can receive information passively. The pattern can be used in a mobile or web application.

Connected patterns

Help in context is a connected pattern in terms of providing information at the point where the user might need it. Related patterns for active information retrieval are Frequently Asked Questions (FAQ) and Chatbot.

Example: Cripto Kitties

Literature

van de Sande, “Ðapps UX Audit,” 2018. [Na spletu]. Dostopno na: https://hackmd.io/FhfCq-rCTyKFQ_j6eyKSjw. [Dostopano: 02-Dec-2019].

ConsenSys Design, “Rimble,” 2018. [Na spletu]. Dostopno na: https://rimble.consensys.design/. [Dostopano: 10-Jun-2020].