Onboarding and help
Hints and tips
Problem
Users are not familiar with all the terms used for communication in the decentralized application. They may also have difficulty understanding the required information in input fields.
Solution
Tooltips are a way to extend user knowledge with additional information in case they need it. Tooltips make it possible to show predefined content when the user moves their cursor over a certain element of the website or clicks on it. Some sources cite hints or tooltips as a brief description of a term or explanation that gives the user additional knowledge about required input. Other sources, however, classify hints as a pattern that invites user to a new interaction and the discovery of new functionality, so we have included both alternatives in this section.
Literature
L. Zavolokina, N. Zani, and G. Schwabe, “Why Should I Trust a Blockchain Platform? Designing for Trust in the Digital Car Dossier,” in Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 2019, vol. 11491 LNCS, pp. 269–283.
Jenkins, M.-C., Churchill, R., Cox, S., Smith, D.: Analysis of user interaction with service oriented chatbot systems. In: Jacko, J.A. (ed.) HCI 2007. LNCS, vol. 4552, pp. 76–83. Springer, Heidelberg (2007). https://doi.org/10.1007/978-3-540-73110-8_9
Additional examples - COIN
