WAITING
Estimated wait time
Problem
Wait time and uncertainty about the expected end of waiting cause users stress and negative emotions.
Solution
An effective method to reduce the negative emotions of the user is to inform them about the entire waiting process, which includes the current waiting time and the estimated remaining waiting time. Waiting can also be presented in visual form (elapsed time versus total estimated waiting time). The pattern can be used in a mobile or web application.
Redirecting the user’s attention while waiting can be combined with this pattern.
Literature
M. Hu and P. Bian, “Human-Machine Interface: Design
Principles of Interactive Waiting in Web and App,” 2014.
